Return policy
RIGHT OF RETURN
Generally:
From the first email you send to Customer Service regarding your return, it will be processed. Due to the volume of requests, an immediate response is not always possible. There is no need to send multiple emails: the return will be processed as quickly as possible.
If for any reason you are not satisfied with the order you received, please contact us ( https://omoraluxe.de/pages/contact ) Omoraluxe is committed to ensuring that our customers are 100% satisfied with the product they purchase from our suppliers. If you have any problems with shipping or the product, please contact us and our team will assist you immediately.
There may be times when you want to return an order. Maybe because you don't like the product, or maybe there is another reason why you wouldn't like the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.
After cancellation, you have a further 30 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the online store are at your expense. These costs amount to approximately €13 per package. You can find the exact prices on the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@omoraluxe.de We will then refund the order amount due within 14 days of registering your return, provided that the product has already been returned in good condition.
If the product is damaged or the packaging is damaged beyond what is necessary to test the product, we may pass this reduction in the value of the product on to you. Therefore, please handle the product with care and ensure that it is properly packaged when returned.
- For sealed products. If the seal is broken, these products cannot be exchanged.
- which were created by the entrepreneur according to the consumer's specifications (individualization):
- which are clearly of a personal nature;
- which cannot be returned due to their nature.
Damaged products upon arrival
How annoying! Unfortunately, your product may be damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, unfortunately, the return period expires. For the fastest solution, send us an email with a photo of the damaged part
of the item is visible. The most optimal photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and avoid errors in the future
If there are any defects, we always deliver a new package or refund the first time. Will it arrive defective the second time? We will then refund you the full purchase amount. If you have any questions about damaged products upon arrival, please contact us
manufacturing defects or defects after use
How annoying! Unfortunately, it can happen that a production error has been present for some time. It really must be a defect. In other words: The part is broken and just barely meets the standard specified by the manufacturer. Wear parts are excluded from production errors or defects. below
Wear parts include:
* drive belt
- batteries,
- Brake pads and discs, brake linings, brake drums,
- Chains, lamps, sprockets, tires and tubes
- Moving parts in the broadest sense of the word
If you have any questions about production errors or defects after use, please contact our customer service.
delivery of incorrect products
We do our best to process all orders correctly. Unfortunately, sometimes orders go through and we send you the wrong product. Of course, we will solve the problem and send you the correct order free of charge. If you have any questions about the delivery of incorrect products, please contact customer service
CLICK HERE FOR OUR CONTACT PAGE
Frequently asked questions about our return policy
If it is not clear yet, here are some frequently asked questions about us
Return conditions listed:
- How long is the return period?
You can return a product within 30 days of receiving your order.
- How long does it take to get my money back?
A full refund will be made on the original
payment method after we receive the products, inspect and confirm that the products have just been opened. All customers must contact us after returning the parcel and provide us with track and trace details so that we can process the refund.
Please note: Most financial institutions require an average of 3-5 business days to process your refund.
- Do I have to pay for return shipping?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send returns using Track & Trace, as we cannot accept liability for lost returns.
- Can I return my product without contacting you?
No, you must contact us before submitting a return as the return address may be different from the address your order originally came from.
- How can I contact you?
You can contact us by email at: info@omoraluxe.com or via our contact page . The Omoraluxe team works Monday to Friday from 9 a.m. to 5 p.m. We always guarantee a response within 3 working days and are happy to help you!
- My order is damaged, what should I do?
To find the fastest solution, we attach a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and avoid mistakes in the future. If you have received a damaged or incorrect product, please contact us within 30 days
When you receive the product, please contact us. After that, unfortunately, the return period expires
Exchange product?
Would you like to exchange your product? That's no problem at all. You can contact us at info@omoraluxe.com. However, you will have to bear the costs of returning the product yourself.
I entered an incorrect delivery address!
Have you accidentally entered the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you: info@omaraluxe.com
Sure, here is a structured summary of Omoraluxe's return policy, divided into different topics:
In summary General Return Policy:
- Return period: Customers can return items within 30 days of receipt.
- Return period: You have 30 days to return the item after cancellation.
- Refund: Full refund including shipping costs; customers bear return shipping costs (approx. €13).
- Product Condition: Items should be returned in their original condition and packaging.
Special conditions:
- Damaged or incorrect products: Contact within 30 days with photo of the defect.
- Exclusion from exchange: Sealed products, customized or personalized items.
- Production defects: Exclusion of wearing parts such as batteries, brakes, etc.
Process and contact:
- Contact before return: Return address may vary, therefore prior contact is necessary.
- Contact information: E-mail: info@omoraluxe.com
- Incorrect delivery address: Contact customer service immediately.
CONTACT DETAILS:
Company name: Miccommerce BV
Chamber of Commerce Number: 91934281
Email address: info@omoraluxe.com
Telephone number: +31 6 12409938
Physical address:
Herengracht 420, 1017 BZ Amsterdam
Contact us via our contact page